WITHDRAWAL AND RETURNS
ART 8) TERMS AND CONDITIONS OF SALE – RIGHT OF WITHDRAWAL (CONSUMER CODE-LEGISLATIVE DECREES 206/05 AND 21/2014)
Salumi Pasini guarantees that products equal to those indicated and described on the site will be delivered in compliance with all regulations regarding the storage of products until delivery to the place indicated in the order. The producer is responsible for all products sold. In case of packaged products, Smapp SpA is also responsible for the truthfulness and completeness of the indications on the packages. The images on the site and on the packaging are provided to the Customer to facilitate the recognition of the products; due to variations in the packaging, the photos may not exactly reflect the appearance of the product delivered. As provided by the Consumer Code-Legislative Decrees 206/05 and 21/2014, the Customers of Salumi Pasini who purchase as consumers, can enjoy the money-back guarantee as they have the possibility to return the purchased products without having to provide any reason, except in the case of products that inherently cannot be returned. In order to exercise the right of withdrawal, the Customer must send the form duly filled in, which can be downloaded at this link (link to the withdrawal form) by registered letter with return receipt to: SMAPP SPA FAO Customer Service Via Circonvallazione 7 20090 Trezzano sul Naviglio – MI The withdrawal period is fourteen (14) days starting: (a) from the date on which the Customer or a third party appointed by them, other than the carrier, acquired possession of the products, or (b) from the date on which the Customer or a third party, other than the carrier and appointed by them, acquired possession of the last good, it being understood that the Customer ordered multiple goods in a single order and those goods were delivered separately. To exercise the right of withdrawal the purchased products must be returned in perfect condition without removing the original labels. The packaging of the products must be accurate, in order to protect the original packaging from damage, application of writing or labels. Products must be returned by express courier at the Customer’s expense. It is advisable to use a traceable and insured shipping method as Salumi Pasini will not be liable for the loss, non-receipt or damage of the goods sent. The goods will be refunded by Salumi Pasini after having checked the content and condition of the products, within 14 days of receipt of the communication from the Customer. Salumi Pasini will fully refund the expenses incurred by the Customer at the time of purchase. The refund will be made using the same payment method used by the Customer for the initial transaction.
ART 9) TERMS AND CONDITIONS OF SALE – LEGAL GUARANTEE OF CONFORMITY
Salumi Pasini has the obligation to deliver products compliant to the sale contract. The seller is responsible for any non-compliant product from the moment it is delivered to the Client. The products’ legal guarantee of conformity has a duration of 2 years as defined by Legislative Decree 206/2005 and its further modifications, articles 128,129, 130, 131 e 132. The guarantee is reserved to the client as stated on the above mentioned Legislative Decree. The Customer right on the guarantee cannot be claimed after 2 months from having discovered the non-conformity of the product. Within this period the Client needs to fill the non-conformity return form hereby linked. The reason of return, order date and number as well as the personal details of the buyer will be needed as mandatory fields. The client will be available to provide photographic proof of the damage or non-conformance evidence through digital means of communication, or the product itself, if asked, to
FAO Servizio Consumatori
Via Circonvallazione 7,
20090 Trezzano Sul Naviglio (MI)
The legal guarantee is limited to the product replacement, as the product is food. The guarantee is not valid for damages due to wrong storage, manipulation, use or transport of the product done from the client. Also, the legal right, cannot be asserted if the product was not treated or used differently from how it is written on the label of the product. Finally, the guarantee is not covering when the damage can be attributed to negligent or voluntary misconduct from the Client; nor any other case that cannot be related to the production process or shipment of the product from the seller to the client’s home. When the non-conformance of the product is claimed within the right terms, the Client has the right to receive a product replacement in a reasonable period of time. Whether the product replacement should be impossible or over expensive to send, the contract resolution would be a secondary option and the client will have a full monetary refund. Contract resolution will be not an option when the product damage or non-conformance is not of big evidence or entity, and the product replacement is not available or too expensive. Salumi Pasini reserves the right to verify the existence of the damage or non-conformity. Salumi Pasini cannot be claimed as responsible for any charges due to the late delivery of replaced product or for the back payment. Except for exceptional cases, any product replacement will be done within 60 days from the date of the damaged product is delivered to Salumi Pasini. If, after 60 days the product will not be replaced, the Client can assert his rights according to the law (asking for contract resolution or a discount on the product price according and considering the time of use).
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