SHIPPING

ART 3) TERMS AND CONDITIONS – PRODUCT PRICES AND SHIPPING COSTS

[..] Free shipping is offered for orders over € 80.00 including VAT for any delivery within Italy, and € 180.00 including VAT for orders delivered outside of Italy.
[..] Shipping costs are invoiced on the basis of the costs indicated on this site on the date the order is placed. These costs are defined according to the size of the order, and the method of delivery, location and country of residence.
Salumi Pasini reserves the right to change the prices and shipping costs at any time and to cancel an order in the event of obvious error in the calculation system or data. Salumi Pasini ships throughout the EU (including the United Kingdom), with the exception of the following areas: LIVIGNO, SWITZERLAND, THE AZORES AND MADEIRA, SERBIA, CHANNEL ISLANDS, CANARY ISLANDS, CEUTA, MELILLA, ANDORRA, GIBRALTAR, LIECHTENSTEIN, NORWAY, TURKEY.

Any order arriving with a foreign destination outside the EU or in areas that are not included will not be accepted by the system and will not be processed. Any payment received will be refunded to the customer, net of collection fees and subsequent shipment incurred.

ART 7) TERMS AND CONDITIONS OF SALE – DELIVERY

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure. Salumi Pasini records every order placed on the Site in its own accounting records and will send the Customer a purchase receipt in electronic format to the e-mail address indicated during the purchase process and/or in paper form included in the package. In order to issue the invoice, the Customer must request it by means of the “Notes” field that is in the checkout phase by entering their invoicing data. No changes can be made to the invoice after it has been issued.

All purchases will be delivered by DHL or GLS express courier (hereinafter “Couriers”) from Monday to Friday, excluding public and national holidays. Salumi Pasini is not liable for unforeseeable delays, disservices, or non-delivery by the Courier. Once the Products have been shipped, Salumi Pasini will communicate the shipment of the goods and the relative tracking link through an e-mail notification to the Customer.

With the exception of force majeure or unforeseeable circumstances, the ordered Products will be delivered within 48-72 hours in Italy, starting from the day after receipt of payment and the relative order confirmation e-mail, unless Salumi Pasini informs – within the aforementioned time – that it is impossible to deliver the ordered goods due to the unavailability, even temporary, of the Products. In case of such communication, the Customer will have the possibility to wait for the new availability of the missing product or to choose one or more alternative products. If the Customer decides not to choose alternative products or to cancel the order, Salumi Pasini will refund any amounts already paid by the Customer within the same time limits.

The information relating to the products supplied through the Site is constantly updated, but it is not possible to guarantee the complete absence of errors. Salumi Pasini reserves the right to correct errors, inaccuracies, or omissions even after an order has been placed, or to modify or update the information at any time without prior notice.   Any complaint must be forwarded to Salumi Pasini by sending an e-mail to [email protected] or by calling the following number: +39 340 4040663 (from Monday to Friday from 9:00 to 12:00 noon and from 13:00 to 16:00 p.m.) or by registered with return receipt to the following address:

SMAPP SpA
FAO Customer Service
Via Circonvallazione 7
20090 Trezzano sul Naviglio – MI
Italy

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Terms and general conditions of sale

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